Total Homebuyer Experience — Trend
Score converted to 100-point scale · 6-pt scale
Customer Loyalty
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Net Promoter Score
Category Scores
Average · 6-point scale
Question Ranks — Top & Bottom 5
Communities Ranked by Total Score
Trending
Score on 6-point scale
Response Volume
| Question | Category | Avg | Bar | N |
|---|
| Score | Buyer | Community | Superintendent | Closed | Loyalty | Touchpoint |
|---|
| Superintendent | Avg Total | Construction | Walk-Through | Responses | Promoters | Grade |
|---|
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Survey Coverage
Covers all homebuyer experience categories — fully owned by Yingst.
OK Total Homebuyer Experience (NPS 0-10)
OK Sales Consultant — 6 questions
OK Construction Team — 5 questions
OK Walk-Through Process — 5 questions
OK Interior Features — 28 items
OK Exterior Features — 11 items