Start of Construction
YINGST
HOMES
Your build is underway!
Share your pre-construction experience — about 5 minutes.
Touchpoint 1 of 3
1
Sales Consultant
6 questions
2
Options & Gallery
6 questions
3
Customer Coordinator
5 questions
4
Lender / Financing
4 questions
5
Overall & NPS
Final step
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Begin Survey
YINGST
·
SURVEY
Start of Construction
Exit
Section 1 of 5
Community
—
Superintendent
—
01 / 06 — Sales Consultant
Explained the buying process clearly
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
02 / 06 — Sales Consultant
Responded quickly to my calls
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
03 / 06 — Sales Consultant
Provided accurate answers
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
04 / 06 — Sales Consultant
Knowledgeable about the building process
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
05 / 06 — Sales Consultant
Was available when I needed them
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
06 / 06 — Sales Consultant
Made the buying process enjoyable
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
Comments
(optional)
01 / 06 — Options & Gallery
Was knowledgeable about products
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
02 / 06 — Options & Gallery
Responsive to my needs and budget
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
03 / 06 — Options & Gallery
Presented a wide variety of options
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
04 / 06 — Options & Gallery
Options offered good value for the price
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
05 / 06 — Options & Gallery
Purchased options met my expectations
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
06 / 06 — Options & Gallery
Made the selection process enjoyable
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
Comments
(optional)
01 / 05 — Customer Coordinator
Communicated at the right frequency
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
02 / 05 — Customer Coordinator
Kept me informed of schedule
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
03 / 05 — Customer Coordinator
Was easy to reach
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
04 / 05 — Customer Coordinator
Handled paperwork smoothly
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
05 / 05 — Customer Coordinator
Set clear expectations
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
Comments
(optional)
01 / 04 — Lender / Financing
Offered a variety of mortgage options
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
02 / 04 — Lender / Financing
Approved my loan in a timely manner
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
03 / 04 — Lender / Financing
Prepared me well for closing
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
04 / 04 — Lender / Financing
Was professional throughout
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
Comments
(optional)
Net Promoter Score
How likely to recommend Yingst Homes to a friend?
0
1
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5
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7
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Not likely
Extremely likely
Please select a score
01 / 01 — Overall
Overall satisfaction with your pre-construction experience
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please select a rating
What could we improve before construction begins?
(optional)
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YINGST
·
HOMES
🏗
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