Settlement Day
YINGST
HOMES
Congratulations on your new home!
Share your full build experience — about 10 minutes.
Touchpoint 2 of 3
1
Superintendent
12 questions
2
Customer Coordinator
4 questions
3
Interior Features
16 items
4
Exterior & Quality
17 items
5
Overall & NPS
Final step
→
Begin Survey
YINGST
·
SURVEY
Settlement Day
Exit
Section 1 of 5
Community
—
Superintendent
—
01/07 — Construction Performance
Explained the construction process clearly
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
02/07 — Construction Performance
Was responsive to my concerns
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
03/07 — Construction Performance
Was knowledgeable throughout
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
04/07 — Construction Performance
Was friendly and professional
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
05/07 — Construction Performance
Was dedicated to delivering quality
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
06/07 — Construction Performance
Gave proactive schedule updates
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
07/07 — Construction Performance
Met schedule commitments
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
Walk-Through & Orientation
01/05 — Walk-Through
Clearly demonstrated how to operate my home
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
02/05 — Walk-Through
Clearly explained warranty policies
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
03/05 — Walk-Through
Was pleasant and thorough
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
04/05 — Walk-Through
Home was clean and ready for review
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
05/05 — Walk-Through
Punch list was reasonable and addressed timely
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
Comments
(optional)
01/04 — Customer Coordinator
Communicated effectively through the build
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
02/04 — Customer Coordinator
Kept me informed of schedule changes
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
03/04 — Customer Coordinator
Helped resolve issues that came up
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
04/04 — Customer Coordinator
Made the closing process smooth
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
Comments
(optional)
01/16 — Interior Features
Drywall
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
02/16 — Interior Features
Paint
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
03/16 — Interior Features
Interior trim
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
04/16 — Interior Features
Interior doors
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
05/16 — Interior Features
Windows
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
06/16 — Interior Features
Flooring
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
07/16 — Interior Features
Heating & cooling
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
08/16 — Interior Features
Interior lighting
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
09/16 — Interior Features
Outlets & switches
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
10/16 — Interior Features
Cabinets
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
11/16 — Interior Features
Countertops
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
12/16 — Interior Features
Appliances
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
13/16 — Interior Features
Kitchen plumbing
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
14/16 — Interior Features
Bathrooms (tubs/showers/toilets)
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
15/16 — Interior Features
Insulation
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
16/16 — Interior Features
Basement / flatwork concrete
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
Comments
(optional)
01/09 — Exterior Features
Siding
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
02/09 — Exterior Features
Roofing
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
03/09 — Exterior Features
Exterior trim
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
04/09 — Exterior Features
Front door
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
05/09 — Exterior Features
Driveway
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
06/09 — Exterior Features
Walks & flatwork
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
07/09 — Exterior Features
Grading & drainage
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
08/09 — Exterior Features
Landscaping & sod
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
09/09 — Exterior Features
Exterior lighting
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
Overall Build Quality
01/08 — Overall Quality
Quality of materials
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
02/08 — Overall Quality
Overall workmanship
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
03/08 — Overall Quality
Energy efficiency
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
04/08 — Overall Quality
Value for price paid
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
05/08 — Overall Quality
Floor plan & layout
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
06/08 — Overall Quality
Home exterior appearance
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
07/08 — Overall Quality
Community appearance
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
08/08 — Overall Quality
Time from contract to closing
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
Comments
(optional)
Customer Loyalty
How likely to recommend Yingst Homes to a friend?
0
1
2
3
4
5
6
7
8
9
10
Not likely
Extremely likely
Please select a score
01/01 — Total Experience
Total homebuyer experience — overall rating
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate
Comments
(optional)
Comments
(optional)
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YINGST
·
HOMES
🏡
Thank you!
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"Homes designed how families live…"