1-Year Post-Settlement
YINGST
HOMES
How's life in your new home?
It's been a year — your honest feedback improves our warranty service.
Touchpoint 3 of 3
1
Warranty Technician
5 questions
2
Warranty Coordinator
4 questions
3
Home Quality — 1 Year
5 questions
4
Overall & NPS
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YINGST
·
SURVEY
1-Year Post-Settlement
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Section 1 of 4
Community
—
Superintendent
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01/05 — Warranty Technician
Responded to warranty requests timely
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
02/05 — Warranty Technician
Fully resolved the issues reported
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
03/05 — Warranty Technician
Was professional and courteous
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
04/05 — Warranty Technician
Completed any unfinished items
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
05/05 — Warranty Technician
Overall resolution time was acceptable
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
Comments
(optional)
01/04 — Warranty Coordinator
Easy to submit warranty requests
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
02/04 — Warranty Coordinator
Communicated status of requests
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
03/04 — Warranty Coordinator
Managed my expectations well
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
04/04 — Warranty Coordinator
Followed up after issues resolved
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
Comments
(optional)
01/05 — Home Quality — 1 Year
Overall construction quality has held up
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
02/05 — Home Quality — 1 Year
All punch list items were resolved
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
03/05 — Home Quality — 1 Year
Energy efficiency met expectations
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
04/05 — Home Quality — 1 Year
Exterior held up well
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
05/05 — Home Quality — 1 Year
Community appearance and maintenance is good
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate this item
Comments
(optional)
Customer Loyalty
How likely to recommend Yingst Homes to a friend?
0
1
2
3
4
5
6
7
8
9
10
Not likely
Extremely likely
Please select a score
01/02 — Overall Satisfaction
Overall satisfaction — one year later
1
Poor
2
Before
3
Avg
4
Average
5
Good
6
V.Good
Poor
Excellent
Please rate
02/02 — Loyalty
How likely to purchase from Yingst again?
1
V.Unlikely
2
Unlikely
3
Neutral
4
Likely
5
V.Likely
6
Definitely
Very unlikely
Definitely
Comments
(optional)
Comments
(optional)
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YINGST
·
HOMES
⭐
Thank you!
Your one-year perspective is incredibly valuable. Thank you for being a Yingst homeowner.
"Homes designed how families live…"