Yingst Building Group

HomeVoice
Intelligence

One platform for the two voices that shape every home we build — the buyer who lives in it, and the team who built it.

Explore Platform Open Dashboard
39+
Avid Surveys Imported
3
Survey Touchpoints
2
Inspection Types
100%
Clearer Feedback
Two Pillars
What HomeVoice measures

Customer satisfaction and team performance — each feeding the other in a closed loop of continuous improvement.

01
💬
Customer Intelligence
Homebuyer
Voice

Replace Avid with a fully owned survey program. Three touchpoints across the build journey measure every dimension your buyers care about — and feed directly into superintendent performance.

Admin Dashboard — NPS, trends, community scores Live
TP1 — Start of Construction survey Live
TP2 — Settlement survey Live
TP3 — 1-Year Warranty survey Live
Employee satisfaction surveys Planned
→
02
👷
Team Performance
Quality &
Conditions

Field-first inspection tools for superintendents and inspectors. Community walkthroughs and jobsite scorecards — scored, logged, and tied directly to the superintendent compensation matrix.

Q&C Inspector — Community & Jobsite scorecards Live
Superintendent comp matrix dashboard Planned
CSAT score → comp integration (10%) Planned
360 peer feedback module Future
→
Platform Roadmap
Where we're headed
Now — Live
Foundation
  • HomeVoice buyer survey system (3 touchpoints)
  • AVID historical data imported (39 records)
  • Admin dashboard with NPS, trends, community scores
  • Q&C Inspector with community & jobsite scorecards
  • SMS survey delivery via Twilio
  • Survey link & QR code generator
Next — In Progress
Integration
  • Superintendent comp matrix tied to CSAT scores
  • Q&C inspection results feeding into comp (25% weight)
  • Team Performance admin dashboard
  • Community-level trend analysis
  • Inspector photo capture on scorecards
  • Automated survey delivery schedule
Future
Intelligence
  • Employee satisfaction pulse surveys
  • 360 peer feedback for superintendents
  • AI-assisted comment analysis & tagging
  • Predictive CSAT alerts by community
  • Executive summary reports (auto-generated)
  • Buyer portal for warranty request tracking
∞
Feedback Loop
Buyer hears
Team improves
Survey
Action
Philosophy
Built to close
the loop

Every homebuilder collects feedback. Very few actually use it. HomeVoice is built from the ground up to connect buyer sentiment directly to the people and processes that shaped it.

01
Own your data
No more paying Avid to hold your own survey results. Every response, every score, every comment — yours, forever, in your database.
02
Reward the right behaviors
CSAT scores, Q&C grades, and inspection results flow directly into the superintendent compensation matrix — incentivizing what matters.
03
One platform, not five apps
Buyer surveys, field inspections, team scorecards, and comp calculations — all in one place, all talking to each other.