Total Homebuyer Experience — Trend
Score converted to 100-point scale · Avid 6-pt source data
Customer Loyalty
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Net Promoter Score
Category Scores
Average · 6-point scale
Question Ranks — Top & Bottom 5
Communities Ranked by Total Score
Trending
Score on 6-point scale
Response Volume
| Question | Category | Avg | Bar | N |
|---|
| Score | Buyer | Community | Superintendent | Closed | Loyalty | Touchpoint |
|---|
Team Performance
Average scores per person · 6-point scale
Question-Level Breakdown
Average score per survey question for filtered role
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Survey Coverage
Covers all Avid question categories — fully owned and controlled by Yingst.
✓ Total Homebuyer Experience (NPS 0–10)
✓ Sales Consultant — 6 questions
✓ Options, Upgrades & Colors — 6 questions
✓ Construction Team — 5 questions
✓ Walk-Through Process — 5 questions
✓ Interior Features — 28 items
✓ Exterior Features — 11 items
✓ Lot & Location — 3 questions
✓ Written comments per section